Privacy Policy

Lawrences Holden is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Lawrences Holden manages personal information. It is structured as follows:

1. Personal information Lawrences Holden collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Lawrences Holden and complaints
10. Changes to Privacy Policy

1. Personal information Lawrences Holden collects

The main types of personal information Lawrences Holden collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Lawrences Holden such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Lawrences Holden's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Lawrences Holden's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Lawrences Holden's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Lawrences Holden.

Lawrences Holden collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Lawrences Holden keeps of telephone calls, or emails received, or messages sent to Lawrences Holden or posted on Lawrences Holden's pages on social media);
• Lawrences Holden's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Lawrences Holden collects personal information in connection with running its business directly from the individual concerned. On occasion Lawrences Holden may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Lawrences Holden stores personal information in electronic and paper form.

Lawrences Holden uses and discloses personal information as follows:

• to source vehicles and sell them to Lawrences Holden's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Lawrences Holden's customers and prospective customers;
• to obtain products, services or information from Lawrences Holden's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Lawrences Holden knows about them);
• to operate and manage Lawrences Holden's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Lawrences Holden. For example, Lawrences Holden may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Lawrences Holden also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Lawrences Holden uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Lawrences Holden uses in the operation of the computer program is browsing history on Lawrences Holden's websites, name, contact information, and other information you may input into Lawrences Holden's websites. The level of human oversight Lawrences Holden provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Lawrences Holden's staff.

4. Cookies

Lawrences Holden uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Lawrences Holden's web server. Lawrences Holden may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Lawrences Holden's platforms and those social media platforms. Lawrences Holden's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Lawrences Holden's website.

5. Links to other websites

Lawrences Holden's website may contain links to third party websites. Lawrences Holden does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Lawrences Holden and do not wish to receive these communications from Lawrences Holden in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Lawrences Holden.

7. Overseas transfers

Lawrences Holden's website/s are hosted in Australia. On occasion, a third party service provider Lawrences Holden engages or that Lawrences Holden is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Lawrences Holden holds about them by contacting Lawrences Holden during business hours on (07) 4930 5111 or via the contact page.

Lawrences Holden may require an individual making a request to verify their identity before processing their request.

Lawrences Holden will aim to respond to all requests promptly and within 30 days.

Lawrences Holden may refuse a request where permitted or required by law. Lawrences Holden will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Lawrences Holden and complaints

If you have any queries, concerns or complaints about how Lawrences Holden handles your personal information please contact Lawrences Holden during business hours on (07) 4930 5111 or via the contact page. Lawrences Holden may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Lawrences Holden can understand the nature of your concern. In most cases, Lawrences Holden will ask that you put your request in writing.

Lawrences Holden takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Lawrences Holden's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 4930 5111
• Mailing Address: 327 Richardson Rd, Kawana, QLD, 4701

10. Changes to Privacy Policy

Lawrences Holden may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.